Calda Calda handcrafted pizza base logo – North Beach, Perth

Our Guarantees

Official guarantees certificate for Calda Calda Roman Pala

At Calda Calda, we don’t just promise you’ll love your pizza base — we stand behind it. With two real, no-fuss guarantees, you’ll always feel taken care of. No hoops, no fine print. Just like the Italian saying goes:

"Patti chiari, amicizia lunga"
"Clear terms, long lasting friendship"

We mean it.

First & Last Pizza Base Guarantee

"If this is your first time trying Calda Calda, your experience is 100% guaranteed. If for any reason you’re not satisfied — whether it’s the bake, the flavour, or anything in between — we’ll refund you. No questions asked."

An Illustration of two roman men at the market, one is selling a roman Pala, the other one is paying

We get it — the first try is everything. That’s why if something doesn’t go right, we’ll refund your entire first order. Or if you'd rather give it another go, we’ll book in a 15-minute video call with our Founder to walk you through it together.

28-Day Freshness Guarantee

“Your Pala will stay fresh and perfect for 28 days at home. If it spoils within that time, we’ll make it right“

Illustration of a roman food inspector, utilising a magnifier to analyse a roman Pala shelf life

Your Pala will stay fresh and perfect for 28 days at home. If it spoils within that time, we’ll make it right.

Choose what works for you, either a fresh replacement, or a full refund.

How to Make a Guarantee Claim

We would have loved to handle it like Romans used to do, with pigeons, but we sadly had to settle for the good old-fashioned way.

Email all your requests to: ciao@caldacalda.com.au

What to include depending on which one you’re claiming:

First & Last
Guarantee

  • Your name and order date (or pickup date from Market Stall)

28-Day Freshness Guarantee

  • A clear photo of the base packaging (bake and use-by date visible)
  • Your name and order date (or pickup date from Market Stall)

Frequently Asked Questions

FAQ

Can I use both guarantees?

The First & Last Guarantee is one-time only. Once you use it, future refunds aren’t available. The 28-Day Freshness Guarantee stays valid with every order, as long as you store the bases properly.

Once approved, we process them right away. Most refunds show up within 3–5 business days in your bank account.

No returns, no hassle. Just send us what we ask for and we’ll sort it out.

You're more than welcome to, but we’d still need the same information and pictures detailed above depending on the guarantee you'd like to claim against. Send us an email anyway to let us know you’ll be coming!